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Shipping & Returns

***WE OFFER FREE WORLDWIDE SHIPPING*** 

 WHAT IS PJAME'S RETURNS POLICY?

You must request and exchange or return within 7 days of receiving the item.
The item/s must be in original condition, with all tags still attached and with the original packaging. 
Please take care when trying on garments, as we cannot accept garments that have makeup stains and/or garments that smell of perfume.
Item/s must not have been worn, washed or altered in any way. 
Items returned without the tag attached, or in its original condition will not be accepted. Items that do not meet our returns policy will not be accepted and will be returned to the customer.
The item/s must be returned to our warehouse before the refund or exchange is made.
The cost of the original freight and return to the warehouse will not be reimbursed or refunded.

ARE RETURNS FREE?

The shipping cost incurred for returning item/s to PJAME for an exchange or refund are NOT covered or reimbursed by us. 

If you request an exchange, however, we will cover the shipping cost to send the new size out to you (only if it is the same style.) Otherwise, the cost to repost will be covered by the customer. 

(Note: We do understand some postage can be costly, we do not expect express returns. Standard postage is OK.)

 HOW DO I ORGANISE A RETURN?

If you've met the above requirements, you may submit a Return Request through our online store.

Please email us at SNOOZE@PJAME.COM  and we will look at your return request.

Once your return request has been authorised we will contact you via email and supply you with a Returns Authorisation (RA) Number, the return address details and a Returns Form, which should be included inside your return package. 

Please wait for these details before sending any return packages.

Once the return package is sent, please email us a photo of the return postage receipt as proof of shipping.

Please note, we are unable to be held liable for the loss of your item being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.

 WHERE DO I SEND MY RETURNED ITEM?

All items need to be received into our returns centre in Hong Kong Warehouse.
We will provide you with the full address when we allocate your Returns Authorization (RA) number. 
Please do not return any items before requesting a RA Number, and confirming the return address with us.

 HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?

We try and process returns as quickly as possible. Once your returned parcel has been received by our warehouse, we will contact you to process the exchange or refund. 

Please allow 1-2 business days from receipt of your returned parcel for the items to be processed and checked by our team.  

For exchanges: We will send your new piece/s out and email you a tracking number.

For refunds: We will issues refunds back via your original payment method (credit/debit card or PayPal), and email you a confirmation once completed. 

Please note, that depending on your financial institution it may take up to 10 business days for the funds to clear back into your account.

Please keep an eye out for email notifications from us, as we will keep you updated along the way.

 WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

We hope this never happens, however, on the off chance you do receive damaged goods, or have a manufacturing fault occur, 

Please contact us straight away com so we can help to resolve the problem as quickly as possible.

 REPEATED RETURNS:

We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your PJAME account.